Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Atlas Prospector subscriptions and credit purchases. It supplements our Terms of Service.

Cancelling your subscription

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period: you keep full access until then, and you will not be charged again.

Subscription refunds

If Atlas is not working out, contact us within 14 days of a subscription charge and we will refund the unused portion of your subscription time. Refunds are issued to the original payment method.

Credit purchases

Credits that have been consumed by enrichment or discovery operations are non-refundable. Unconsumed credits from a standalone credit purchase may be refunded if you contact us within 14 days of the purchase.

Billing errors

Duplicate or erroneous charges are refunded in full. If you believe you were charged incorrectly, contact us and we will investigate promptly.

How to request a refund

Email support@atlasprospect.ai from your account email with the charge date and amount. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.